Frequently Asked Questions
Got a burning question? Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers.
If your question isn’t answered here, get in touch and we’ll be happy to help.
How do I care for my candle?
Imbue candles are made using soy wax which with proper care will burn for approximately 50 hours.
What makes Imbue candles so special?
All Imbue candles are hand-poured in the UK. We take care to use only the finest blends of essential oils combined with soy wax to produce high quality, highly fragrant scented candles that are designed to fill the space.
How long do orders take to be delivered?
UK orders received before 12:00pm are dispatched next working day using Royal Mail 1st Class delivery and are usually delivered within 1-2 days
How much does delivery cost?
We offer complimentary delivery for all UK orders.
What is your return policy?
Do you offer gift cards?
Sorry, we do not currently offer gift cards. However, you can use our Candle Selector to discover the perfect candle fragrance to give to a loved one or friend as a gift.
How do we use your data?
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal.
Do you deliver outside of the UK?
We are pleased to confirm that we can deliver to customers within the EU, Canada and New Zealand.
Do you offer samples?
Yes. To order a sample, go to the shop and select the candle fragrance you'd like to order a sample of. On the product page under the sub-heading 'Product Options' select the dropdown and select 'Sample Fragrance Card'. Select 'Add to card' and 'View Cart' and you'll be able to go through the standard order process.